Frequently Asked Questions

Bill Express is completely owned by GraceKennedy.

Bill Express is a multiple bill payment service operating in the markets of Jamaica, Trinidad & Tobago, Guyana and St. Lucia. It allows customers to make payments to most utility companies including electricity, telephone and water bills in addition to several other billers including cable companies and internet service providers.

Bill Express is a product offering of GraceKennedy Money Services, agents for Western Union and owners of FX Trader, cambio and foreign exchange operator. GraceKennedy Money Services is a subsidiary of GraceKennedy & Co. Ltd.

Trinidad & Tobago, Guyana, St. Lucia, Dominica, Grenada and Jamaica

Approximate numbers:

In Jamaica – 250 locations; In Trinidad & Tobago – 37 locations; In Guyana – 18 locations; In St. Lucia – 4 locations.

Yes, Bill Express ensures that an “Agency Collection Agreement” is duly executed before commencement of collections on behalf of a “Payee”

Customer payment information is sent to the Billing Company the evening of the day on which it was received.

No, the fees for bill payment services are paid by the Billing Company. However there are costs associated with accessing other value added services offered by Bill Express.